Terms and Conditions

Effective Date: 16th November 2025

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Listenza (“Company,” “Listenza,” “we,” “us,” or “our”) governing your access to and use of our website, platforms, and marketing services (collectively, the “Services”).

By requesting a quote, subscribing to a plan, executing a statement of work, accessing the Services, or submitting any payment, you acknowledge that you have read, understood, and agree to be bound by these Terms and all incorporated policies.

1. Scope of Services

Listenza provides real estate marketing support services including, but not limited to, marketing campaigns, AI-assisted and human-verified data engagement, outreach coordination, marketing automation, appointment scheduling, CRM enablement, and consulting services (“Services”).

Listenza does not sell consumer data lists, operate as a data broker, or engage in outbound telemarketing activities.

2. Order of Precedence

In the event of any conflict between documents, the following order shall apply:

  • Executed plan details or statement of work

  • These Terms and Conditions

  • Site policies, including the Privacy Policy, SMS Communication Policy, and Refund & Cancellation Policy

3. Fees, Payments, and Taxes

Fees, billing cycles, and service scope are defined in your selected plan or invoice.

Payments are due immediately upon invoice issuance unless otherwise stated in writing.

All fees are listed in U.S. Dollars and are non-refundable except as expressly stated in the Refund & Cancellation Policy.

You authorize Listenza to charge your selected payment method for recurring or one-time charges, as applicable.

Payment processing is handled by third-party processors such as Stripe, Inc.

Listenza reserves the right to suspend or terminate Services for failed, reversed, or overdue payments.

4. Refunds & Cancellations

All refunds, cancellations, pauses, and early terminations are governed by our Refund & Cancellation Policy and any plan-specific terms agreed upon at checkout or in writing.

5. Client Responsibilities

You agree to:

  • Provide accurate business and contact information

  • Submit and use only data you are legally authorized to access

  • Conduct all outreach in compliance with TCPA, CAN-SPAM, DNC regulations, and applicable privacy laws

  • Maintain your own consent records and compliance procedures

  • Use the Services only for lawful and ethical business purposes

Misuse of Services may result in immediate suspension or termination without refund.

6. Data Responsibility & Compliance

You acknowledge that:

  • Listenza does not control how you communicate with prospects or clients

  • You are solely responsible for your outreach, messaging, and follow-up activities

  • You agree to indemnify and hold harmless Listenza from any claims, penalties, or damages resulting from your use of the Services or violation of applicable laws

7. Intellectual Property & License

All proprietary systems, workflows, AI frameworks, templates, scripts, automations, funnels, and campaign assets remain the exclusive intellectual property of Listenza.

Upon full payment, you are granted a limited, non-exclusive, non-transferable, revocable license to use deliverables solely for your internal business purposes.

No resale, redistribution, sublicensing, or public disclosure is permitted without written consent.

8. Confidentiality

Both parties agree to maintain the confidentiality of all non-public business, technical, or proprietary information exchanged during the engagement and to use such information solely for contractual purposes.

9. Disclaimers

Services are provided on an “AS IS” and “AS AVAILABLE” basis.

Listenza makes no guarantees regarding marketing results, campaign performance, appointments, conversions, revenue, commissions, or business outcomes.

Results may vary based on market conditions, client engagement, and follow-up practices.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Listenza’s total aggregate liability shall not exceed the total fees paid by you in the three (3) months preceding the claim

  • Listenza shall not be liable for indirect, incidental, consequential, punitive, or special damages, including lost profits or business interruption

11. Chargebacks & Payment Disputes

You agree to contact Listenza at info@listenza.store to attempt resolution prior to initiating any chargeback or payment dispute.

Unauthorized chargebacks, service abuse, or fraudulent claims may result in immediate service termination and permanent account restriction.

12. Termination

Either party may terminate this Agreement for material breach if such breach remains uncured after ten (10) days’ written notice.

Upon termination, all outstanding balances become immediately due.

Sections relating to Intellectual Property, Confidentiality, Disclaimers, Limitation of Liability, and Indemnification shall survive termination.

13. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of PA, without regard to conflict-of-law principles.

Any disputes shall be resolved exclusively in the state or federal courts located in Colorado.

14. Amendments

Listenza may update these Terms at any time. Continued use of the Services after changes constitutes acceptance of the revised Terms.

15. Contact Information

For legal notices or questions regarding these Terms:

Email: info@listenza.store